Returns & Exchanges

Due to the perishable nature of our smoked fish products, we prioritize food safety while ensuring you are satisfied with every order. If your TinapaIsLife purchase arrives damaged or incorrect, we offer a streamlined replacement or refund process within 48 hours of delivery.

Return Process

• 1.
  Inspect Upon Delivery

  Examine the vacuum seal and freshness of your tinapa immediately upon arrival to ensure the packaging is intact.

• 2.
  Document Issues

  Take clear photos of the product and the shipping label if you notice any spoilage, damage, or order discrepancies.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and photos within 48 hours of receiving your package.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement batch at no extra cost.